A strong HR department has the potential to be a huge knowledge and performance-boosting asset, as well as a protective, risk-reducing force for a company. Unfortunately, most HR departments, in small to mid-sized businesses, are either virtually non-existent or sluggish and lacking vision. Based on 30+ years of direct HR leadership, Business Whisperer can provide vision, training, program outlines, policies & procedures and implementation of all HR programs for any organization. If needed, Business Whisperer can provide interim HR executive leadership.

A strong HR department can provide a company the following:

Strategic Planning Leadership – HR can provide critical feedback to issues of organizational development, clarification of important needs/roles, and assist in developing a staffing plan to fulfill those roles as the company grows or changes.

Organizational Development – Solid HR leadership can support a company in short and mid-range changes to ensure the organizational structure and available talent is a match to the functional needs of the company.

Recruitment – Recruitment of quality talent that matches the knowledge, skill set, values and culture fit needed for company success is vital for any company to reach its potential (see Recruitment section above).

Orientation & Training – HR can support a great start for a new employee through an employee centered, outcome driven orientation program. Additionally, a knowledgeable HR leader can support each department’s on the job training so that employees grow rapidly to the level of competency needed to succeed at the job. Capable HR leadership supplies the technology of how to train and how to create quality outcomes in adult learning.

Supervisory/Management Coaching & Training – Knowledgeable and skilled HR leaders can support supervisors and managers in understanding and executing effective supervisory/management processes including supporting line supervisors and all the way to executive team leaders.

Employee Problem Resolution – Skilled HR leaders are able to intervene as needed to support both employee needs/rights and the company’s need for performance and results, while solving situational problems. Serving on the company’s Management Team, the HR leader can provide conflict resolution and proactive solutions to predictable problems before they occur.

Policy & Procedure Development – The creation and installation of quality policies and procedures are an essential ingredient of a well-run company. Skilled HR leaders become the “knowledge experts” of these policies and assist other departments and individual team members in the interpretation and implementation of them.

Job Descriptions & Performance Evaluations – As a basis for training and performance evaluation, the HR department supports each company department in creating quality, detailed job descriptions that not only outline duties and responsibility of the job, but also clarify the Key Performance Indicators/outcomes needed to demonstrate job success. These powered up job descriptions form the foundation of on-the-job training and of a performance evaluation system that monitors and manages employee performance on a regular, periodic basis.

Disciplinary Procedures & Coaching Up or Coaching Out – HR supports each department in coaching up or coaching out their employees with the mindset to provide a path to success for any employee willing and able to take that path. If, overtime, an employee is unable to provide acceptable performance, the HR supports management in conducting effective and safe termination of employment procedures.

Administrative HR Functions – Payroll, benefits communication and administration, confidential personnel records, and compensation analysis can be managed under a strong HR department. Alternatively, some of all of these functions may be effectively carried out by administrative staff under the Accounting Department. If these functions are managed administratively under the Accounting Department, strong HR leadership accesses the confidential data in these systems to support company/departmental leadership in planning, organizational development, and problem solving.

A strong HR Department can provide a boost in performance productivity and quality, and help build a corporate culture of success. For HR support call us at Austin 512-400-2801 | Houston 832-940-9568 | Dallas 469-436-6700.